Privacy Policy

Last updated: October 2026

Silver Memories respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit silvermemories.co.uk, contact us or place an order.

Who we are
Silver Memories is a trading name of Silver Memories Ltd, registered in England and Wales, company number 10678485. Registered office: Zeal House, Suite 14, 8 Deer Park Road, Wimbledon, London SW19 3GY. We are the data controller for your personal information. Contact: admin@silvermemories.co.uk.

What we collect
We collect the information you give us when you place an order, contact us, subscribe to our emails or use our website. This includes your name, email address, phone number, billing and delivery addresses, order details and any messages you send us. Our website also collects basic usage data through cookies.

Personalisation and prints
To create your personalised pieces, you may send us fingerprints, handprints, footprints, handwriting, photographs or text. These are used only to make your order. They are usually kept for 12 months so you can reorder, and we will delete them sooner if you ask. We never use them for any other purpose or share them publicly without your permission.

Why we use your information
To make and deliver your order, create your personalised products and provide customer service (to perform our contract with you); to keep business and tax records (legal obligation); to operate and improve our website (legitimate interests); and to send marketing emails if you have opted in (consent). You can unsubscribe at any time.

Payments
Payments are processed securely by our payment providers, such as PayPal and card processors. We do not store your full card details. Payment providers handle your information according to their own privacy and security policies.

Who we share it with
Only the services we need to run our shop: our payment providers, Royal Mail for delivery, our website host, Omnisend for emails, and Google Analytics for website statistics. Some of these providers may process data outside the UK; where they do, they use approved safeguards to protect it. We do not sell your information.

How long we keep it
Order and payment records are kept for 6 years for tax purposes. Prints and images are kept as described above. Marketing data is kept until you unsubscribe.

Cookies
We use cookies to run the basket and checkout and, with your consent, to understand how our website is used. You can change your choice at any time using the cookie settings on our website.

Your rights
You can ask to see, correct or delete your information, restrict or object to how we use it, ask for a copy to take elsewhere, withdraw your consent, or ask us to stop marketing to you. Email admin@silvermemories.co.uk. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Contact us
For any questions about this policy or your personal information, email us at admin@silvermemories.co.uk. We are always happy to help.

One line to double-check before publishing: “We do not store your full card details.” This is true if customers pay through PayPal or a card processor’s checkout, which is how most WooCommerce shops work, but remove it if your site handles card numbers any other way.