Refunds & Returns
We want you to be happy with your Silver Memories order. If there is a problem with your purchase, please contact us as soon as possible and we’ll do our best to help.
Personalised & Custom-Made Items
Many Silver Memories pieces are created or personalised especially for you. Personalised, engraved and custom-made items may not be eligible for return simply because you change your mind. This does not affect your rights where an item is faulty, damaged or not as described.”
Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us promptly at admin@silvermemories.co.uk with your order number and clear photographs of the item and packaging. We’ll review the issue and advise you on the next steps.
Non-Personalised Items
If you wish to return an eligible non-personalised item, please contact us before sending it back. Items should be returned unused, unworn and in their original condition and packaging.
Refunds
Once an approved return has been received and inspected, we’ll let you know the outcome. Where a refund is due, it will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
Exchanges
If you receive a faulty or incorrect item and a replacement is appropriate, please contact us so we can arrange the next steps.
Return Shipping
Please contact us before returning any item so we can provide the appropriate return instructions. Return shipping arrangements and costs may depend on the reason for the return.
Need Help?
For questions about an order, return or refund, contact us at:
admin@silvermemories.co.uk