Silver Memories Terms and Conditions
Welcome to Silver Memories! Before making any purchases, please ensure you have read and understood our terms and conditions. We aim to provide you with beautiful, high-quality handmade jewellery and personalised gifts that capture your cherished memories.
Engraving Quality
At Silver Memories, all handmade jewellery products and personalised gifts are engraved using our precise engraving method to ensure the finest detail. If you would like us to remove the background of the photo image, please request this in the additional comments section or when you send us an email.
To achieve the best results, please ensure that the photos you send are high quality. The better the quality, the higher the level of detail in the engraving on your handmade jewellery. We will make every effort to enhance the image you provide, but we cannot be held responsible if the level of detail does not meet your expectations.
Silver Memories Shipping Policy
Print Kits are posted within 1 to 3 days of the order being placed unless you opt for next-day special delivery. Our shipping rates for print kits are as follows:
– Print Kit Flat Rate: £5.99 (Signed for First Class)
– Print Kit Special Delivery: £9.99 (Special Delivery)
Once you have taken the print, please scan it or take a high-quality photo and email it to prints@silvermemories.co.uk. From the date you send your prints, you can expect your handmade jewellery item to be ready within 3 to 7 days. If you need your item by a specific date, please email us.
Shipping rates for finished products are:
– Flat Rate: £5.99 (Signed for First Class)
– Special Delivery: £9.99 (Special Delivery)
For international customers, we offer track and trace postage for handmade jewellery and personalised gifts, starting from £14.95.
Silver Memories Cancellation Policy
Orders from Silver Memories can only be cancelled before the despatch of the impression print kits, and a full refund will be provided. If the kit has already been dispatched, a refund will be given minus the cost of the kit and postage.
For photo, artwork, or wording engravings, orders can only be cancelled within 24 hours of being placed. This does not apply to orders scheduled for next working day delivery.
Return Policy
At Silver Memories, we take great care to ensure that all our products are made to the highest standard. Due to the personalised nature of our products, returns cannot be accepted except in the following cases:
– Delivery of a product that is different from what you ordered.
– The message, lettering, or photo differs from what was provided.
– Faulty product.
Please inspect all items for damage or faults upon receipt. If you are not satisfied, contact us within 48 hours of receiving your item.
Payment Security
We offer secure online ordering with Visa/Mastercard credit/debit cards and direct PayPal payment through the PayPal system. PayPal securely manages all our checkout transactions. We do not store or view any credit/debit card data. Transactions on our website are processed by PayPal, which encrypts your financial data during checkout using SSL (Secure Socket Layer) technology with a 128-bit encryption key, ensuring your information stays private, confidential, and secure.
Thank you for choosing Silver Memories. We look forward to creating timeless handmade jewellery and beautiful personalised gifts that capture your most special memories.