Terms and Conditions

Please ensure you have read and understood these terms and conditions before making any purchases.

All products are engraved using our precise engraving method.

If you would like us to remove the background of your photo image, please request this in the discussion box when ordering or when you send us an email.

Please ensure when sending through your photos that they are of high quality, as the better the quality, the higher the level of detail. We will try to work hard with the image you send and enhance it to our best efforts but we cannot be held responsible if the level of detail is not up to your expectation.

Shipping policy

Print kits are posted within 1 to 3 days of the order being placed unless you opt for next day special delivery.

Print kit flat rate is £5.99 (Signed for first class signed)

Print kit special delivery is £9.99 (Special Delivery)

Once you have taken the print please either scan or take a high-quality photo of the print and email it to admin@silvermemories.co.uk.  Once you send the prints, you can expect your item to be ready within 3 to 7 days. Please email us if you require your order to arrive by a specific date.

Postage costs for finished products:

Flat rate is £5.99 (Signed for first class)

Special delivery is £9.99 (Special Delivery)

Cancellation policy

Orders can only be cancelled prior to the despatch of the impression print kits, and a full refund of any payment will be made. If the kit has already been despatched, a refund will be given minus the cost of the kit and postage.

If your order requires photos, artwork or wording to be engraved then it is only possible to cancel within 24 hours of the order being placed. This is not applicable to orders going out next working day.

Returns policy

Great care is taken to make sure that all products are made to the highest standard.

Due to the nature of the products and he fact they are personalised, returns cannot be accepted except in the following circumstances:

•             Delivery of a product different to the one you ordered.

•             The message, lettering or photo is different to the one ordered.

•             The product is faulty.

Please note all items need to be inspected for damage/fault when you receive them. If you are not entirely happy, please contact us within 48 hours of receiving your item.

All items ordered are sent via signed for Royal Mail, starting from £5.99. Options are available for next day special delivery starting from £9.99. For international customers we offer track and trace delivery starting from £14.95.

We do not store or view any credit/debit card data. Transactions on our website are processed by our payment service provider, PayPal, who encrypt your financial data during checkout using SSL (Secure Socket Layer) technology with an encryption key length of 128 bits (The highest level commercially available) so that it is not visible by us or by third parties over the internet. You can be confident that the information you are sending from your computer to PayPal’s servers via our website stays private, confidential and secure. PayPal will use and store your information for payment purposes and may use cookies. Please see their website for information. Silver Memories cannot be held responsible for your information on any other website.

Disclaimer

Silver Memory products are not designed to be used as toys. With the exception of baby clothing, they may contain small parts which could be a choking hazard for children. Please keep our jewellery products out of reach of children or others likely to put the jewellery or its component parts in their mouths. Use of our jewellery and accessories is entirely at the customer’s own risk and without warranty. The risk of loss, injury, death or allergy from any cause connected with a customer’s use or possession of our products rests entirely with the customer.